Our Knowledge Hub : Articles & News

Find here all news and last articles talking about voice analytics, speech analytics, customer emotion & sentiment analysis, voicebots and all bots related innovation, multilingual inclusion and optimized contact centers powered by AI!

That timeline from 15,000+ languages at humanity's peak

Other

The World Once Spoke Thousands More Languages. AI Can Choose Not to Lose Them.

September 17, 2026 - 5 min read

Other

The Catalan Test: Is Your Voice AI Truly Multilingual?

September 16, 2026 - 3 min read

"ToumAI and GSMA logos with a handshake, representing their partnership on the Empowering Voices local-language Voice AI project in Africa"

Fintech

ToumAI and GSMA Advance Local-Language Voice AI for Inclusive Customer Experience in Africa

September 15, 2026 - 3 min read

Banking & Insurance

One Language, Different Voices: What Spain and Argentina Teach Us About Voice AI Localization

September 15, 2026 - 5 min read

Voice AI enabling inclusive multilingual customer experiences through dialect support, accessibility, and natural voice interactions.

Other

Voice AI for IVR: Building Customer Service That Actually Includes Everyone

September 11, 2026 - 6 min read

Diverse customers speaking to ToumAI's Voice AI across banking, insurance, retail, telecom, healthcare, travel, and public services.

Other

Inclusive by Design: How Voice AI Is Reshaping Customer Service for Every Sector

September 11, 2026 - 5 min read

Illustration of multilingual AI-powered customer service connecting customers across industries through voice technology.

Telecom

How to Improve Customer Satisfaction With 3 Proven VoiceBot Strategies

August 12, 2026 - 5 min read

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